Help & Support

TrekGPS iOS V1.0 user support.

Recording and saving

Start an activity in Record, pause or continue, and take trail photos. Review the activity before saving it to History. Pauses and location gaps remain separate. Automatic travel modes may be uncertain; you may select a mode manually.

Weather and pressure

Opening Environment uses cached weather when possible. Network requests are at least four hours apart, with up to five attempts per rolling 24 hours. Device pressure requires a barometer and Motion & Fitness access. Weather is not a measurement at your exact feet.

Purchases and restoration

VIP has weekly and annual auto-renewable plans. Active membership provides real recording, adding photos, notes and waypoints, environment and weather, advanced statistics and media creation. The basic compass, guided demos, existing-data viewing and deletion, privacy controls, draft recovery and raw GPX retrieval remain free. Restore purchases from the membership area using the Apple account used for the purchase.

Manage subscriptions · Request a refund from Apple

Contact

Keep activity and app data when reporting an issue. Export important records when needed. Include app version, iOS version, device model, steps and time of the issue. You do not need to send precise locations, private photos or passwords. Contact support@kingshartktech.cn.

Tracks do not assess route passability or replace professional navigation or rescue. Location, direction and altitude depend on device and environmental conditions.